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Payment Issues

Written By Philipp Brockerhoff

Last updated About 1 hour ago

Payment issues can happen for several reasons, including incorrect billing information, insufficient funds, card issuer restrictions, regional taxes, or temporary payment processing problems.

Try the steps below before contacting Support.

Card Payment Declined

If your card is declined, check the following:

  • Make sure the card number, expiration date, security code, billing address, and other entered information are correct.

  • Make sure the card has sufficient funds or available credit.

  • Try the payment again using a different card or another available payment method such as PayPal.

  • Contact your bank or card issuer. Banks can decline otherwise valid payments for security or fraud-prevention reasons, and only the issuer may be able to explain or approve the transaction.

Card payments can also be unavailable in some countries or regions because of banking restrictions or international sanctions.

Price Is Higher Than Expected

Prices displayed on Inkarnate may not include regional taxes.

Applicable sales tax, VAT, GST, or similar taxes are calculated during checkout based on factors such as your billing country or region. The checkout page displays the subscription price, applicable tax, and final amount before you confirm the payment.

On subscription renewals, the amount charged may therefore be higher than the base subscription price if taxes apply in your region.

Payment Failed on Renewal

If a subscription renewal payment fails:

  • Verify that your stored payment information is still correct and current.

  • Make sure the payment method has sufficient funds or available credit.

  • Check whether your card has expired or was replaced.

  • Contact your bank if they rejected the payment.

  • Update your billing information or payment method from Account Settings → Payments if necessary.

Still Having Problems?

If the payment continues to fail after checking your payment information and contacting your bank, create a Support Ticket and include:

  • What you were trying to purchase.

  • The payment method you were using.

  • Any error message shown during checkout.

  • Whether the issue happened during a new purchase or subscription renewal.

Do not include complete card numbers or other sensitive payment information in your Support Ticket.

Tips

  • Double-check all billing information before retrying a failed payment.

  • Check the final total shown during checkout, including applicable taxes.

  • Try another available payment method if your bank continues to decline the transaction.

  • Contact your bank when a valid card is repeatedly rejected, since they may need to authorize the payment.

See Also

  • Managing Your Subscription: View your current plan, change subscription tiers, or cancel your subscription.

  • Account Settings: Manage your subscription, payment information, purchases, and account details.

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